In times of the unknown, let's talk about how a business can stand out and take advantage of a possible recession by providing exceptional service and going above and beyond for its customers.
Reestablish the value of a customer
In recent times we have all been busy and transactional. Customer's haven't been a priority and customer service is lacking. In spite of this, most have continued to prosper. If you want to continue to succeed and grow during difficult times, you will need to focus on your relationships.
Improve Your Service
80% of consumers are willing to pay more for better customer service.
Look someone in the eye.
Thank someone for their business
Write more personal notes
Provide the basics + the mint on the pillow the "unexpected extras"
Create Efficiency for your Business
Lately we have been so busy we haven't really had that extra time to truly make our business "efficient". Take this extra time to start coming up with a plan to better streamline your business to become more efficient. Work Smarter, Not Harder. This will help build your future.
Go through your systems & tools. What do you struggle with and how can you make a small improvement to be more efficient? Write out a plan!
Words of Wisdom
The only way to predict the future is to build it.
WATCH US LIVE:
Source: Brian Buffini Podcast S2E44